Goodbye!

To all my ECOs,
I want to thank you for such a great year and wish you all the very best in your futures! I really appreciate all of your hard work and flexibility this year and know that those returning will continue to make the Resource Room and customer service the best it can be! I am so proud of all of you and will miss you so much! I promise to come back in visit!
Keep in touch,
Becca

rlsnyder1983@gmail.com
802-309-4160

Alpha Lambda Delta Certificates

Hi Team,
Do you remember those alpha lambda delta certificates that were chilling on the tabletop recently? Well they have been moved to that group's folder (you know, the one with the old P.O.s and stuff, behind the main desk). So if anyone comes in asking for their certificate, that's where you'll find them.

Thanks,
~Kyle

End of Year Meeting

END OF THE YEAR MEETING

TODAY!!!!

5:00p.m.

Resource Room

To celebrate the end of a year, to say our good-byes, and to discuss

the year and make suggestions for the future!

See you then!!!

First Week

We aren't scheduling any more interviews for First Week.
Thanks
Vanessa

SASP

FYI- No More SASP Appointments avaible for today or Friday! Sorry!!!
-Vanessa

Making Appointments

There have been some problems with too many SASP appointments for the same day, or appointments being made at the same time. I think this is mostly due to the fact that we don't refresh google calendar enough. But to help solve this problem I talked to Becca about adding a new appointment making rule- when you inital the appointments write the time and date that the appointment was made. In addition don't forget to add the person who going to the appointments name/ phone/ email some of that information has been missing lately.

Enjoy the Sunshine!
Vanessa

Scheduling First Week Interviews

People will be coming and calling to schedule their First Week interviews.

Set up the meeting on Gregg Murray's schedule just with their full name and "first week interview" in the description.

They should be scheduled between 5/12 and 5/16, 9am-2pm, in 1/2 hour intervals.

If the interview also fits in Shaun schedule, add it to his calendar as well.

Mixed-Up Mail

Ok so someone from Alpha Phi Alpha came in and told me that his group's mail has been getting mixed up with the groups that are above and below his. It's caused his group to miss a couple important mailings. I don't know if this is our mix up, or maybe the greek affairs office, but watch out for it when you do the mail!

Thanks,
~Kyle

First Week Crew Applications

Hey all,

The FIRST WEEK Crew Applications are ready. There are a bunch of copies on the front desk for anyone to take. Erin would like the completed applications to be kept together in a pile down here in the Resource Room.

<3 Kimberly

Making Appts. For Melinda

All scheduling appointments should be made with Melinda, not Barbara.

Melinda has requested that when making appts. for her that you add the person's email address in the title line for her reference.

THANKS!

Paychecks

This morning the pay checks from the pay period ending April 18th were picked up and mailed. This means we won't have pay checks again until Friday, May 2nd.
-Vanessa

End of the year meeting

ECO END-OF-THE-YEAR MEETING/PARTY

Thursday, May 15

5:00 p.m.

Resource Room

This will be our last time that all of us get together this year and discuss the year and say our good-byes.

I will provide some food.

I expect you all to be there since it is a time that you said you were available.

Let me know if you have questions!

Finals and End of year Meeting

• I need your finals work availability so that I can schedule you all that final week of school. Finals are scheduled from Thursday, May 15-Thursday, May 22.Please give me ONLY the times that you can work on those days. In addition, if there are other commitments or times you can't work from now until May 22,please let me know as soon as possible. Email me at rsnyder@educ.umass.edu

• As we get ready to end this year, I would love to meet with you all together one last time to show my appreciation for all of your hard work. I need all of you to be there, so I am allowing you to pick the best time to meet.The meeting shouldn't go longer than 1/2 hour and I will bring some sweets to eat. Please follow this link and fill out your available times for each day.If you have any questions, please let me know.
• LINK: http://doodle.ch/k643p2whpm4s5py8

Melinda appointments

Hello ECOs,
I hope you are enjoying the beautiful day.

Now that Melinda has been here a couple of weeks, we all feel she's ready to start meeting with students. So please make all future appointments for space with her. If they ask for Barbara, ask them what it is for because it is probable it should be with Melinda.

Have a wonderful weekend. Phee

Hey-
Becca sent out e-mails to all of the RSOs that helped out with Parent's Weekend. When the RSO representee comes in, please hand them the card on the desk with their name, as well as a draw-string UMass Amherst bag that is located under the desk.

<3 Kimberly :-)

RSO offices

Hi ECOs
The Campus Center/Student Union Commission has just announced the office space assignments for the Student Union. If you haven't seen it, it came out on the SR list serve. Please read it so that you will know what Sakina has told the groups. Someone please also print out the list so you will have a copy to show people or refer to if you get questions.

I'm sure you will have questions. Please refer all questions to Sakina in the SGA.

Thanks, Phee

Purchase Request Forms

Hey-

Krista brought down a bunch more PO forms. However, this stack is the LAST of the POs that we have right now. She advised that we do NOT fill the purchase request folder but rather hand one copy to each individual RSO that needs one. I have put the stack in the storage closet, middle shelf on the left.

<3 Kimberly

CSD Paychecks

Just a note to let everyone know that the CSD Student paychecks (the ones in the front of the black box) have been mailed out. Allen informed me that they are looking to to mail those out quickly if they have yet to pick up their check.

New scheduling coordinator

Hi lovely ECOs
I am happy to announce that you will be having a new staff person join you in the Resource Center on Monday at 10:30 Her name is Melinda Nielsen and she will be taking over Barbara's responsibilities as scheduling coordinator. (Barbara will continue as Byron's - full time - administrative assistant). Melinda will spend her first few weeks getting oriented and learning all about us, so Barbara will continue as scheduling coordinator until she and I feel Melinda is ready to take on that role. (we'll let you know when to change appointments) In addition to that, Melinda will be another staff presence in the Resource Center and support to all of you. So I will be asking her to spend time with each of you getting to know you and your job. Becca will, of course, help train her in customer service.

Please make her welcome and introduce yourselves if you see her before I have a chance to do that.
Phee

SASP Cards this Friday

This Friday Kamran will be out of work for the day.

Just want to get word to you that it is okay to book his three cards between Ophelia's and January's schedules.

So that means a total of 9 SASP card appointments for that day would be okay.

SASP Appts.

On Friday, April 4th we had some issues with SASP appointments made for Account specialists. For that day, January had 5 SASP appointments, Ophelia had 3 and Krista had 1.
I know that you may know this, but because this has happened I need to refresh your memories on SASP procedures.

1. Each Account Specialist has 3 cards each. You cannot make an appointment for a SASP card if they already have 3 cards out.

2. Krista does not do SASP appointments. Only Kamran, Ophelia, and January do SASP appts and have SASP cards.

3. Try not to make SASP appts. before noon. If you have to, check how many SASP cards were taken out with that accounting specialist the day before. If that accounting specialist has all three cards out, then a morning appt can not be made. However, if that accounting specialist had 2 or less out the day before, a morning appt. can be made.

4. Each and Every SASP appt. MUST MUST MUST be initialed.

If you have questions, please let me know. This could just be a random fluke, but we all need to pay really close attention to the appointments we make.

She's a Gold Digger

Hey ECOs!

If anyone (specifically banks) call for Lawrence Waters, please tell them that he no longer works here and to stop calling. Make it very clear they are not to call this number again!

<33>

Payroll for Friday

Dear lovely ECOs,

As some of you may know, I will be out of the office from Thursday, April 3rd and Friday, April 4th for an interview in Savannah, GA. In my absence, I need to ask you all to fill out your hours before Friday morning. I have signed my name at the bottom, so I trust that you will be honest and accurate with your hours :) Also, if you don't fill in your hours, I cannot be there to fill them in for you and sign for you, so you will NOT get paid for this week if you do not do this!

Elyse- On Friday A.M. before you leave at 12:30 I need you to send Donna Beauregard the Payroll form. All I need you to do is this:

-Fax the completed payroll form on Friday to 51838.
-After you fax , please make a copy of the form and place on my desk
-On the original form, please write "Faxed on (date) and (time)"
-Place in the campus mailer on the front desk and put in Whitmore bin.

THANKS SO MUCH!!!!

Welcome back

WELCOME BACK!

I hope you all are nice and well-rested for the rest of the semester. While you were away, things here piled up. So please, when you work on Monday and Tuesday, try to finish these tasks.
(Unfortunately for Jamie and Danielle, these tasks will probably be finished by you, but I really really appreciate it!)

• File P.O.s and other materials in the bin
• Put away mail that is in the bin (should be done before noon, if possible)
• Contact ALL groups that have packages (in the closet and on the floor. They are all logged in). Tell them to pick them up!  I'd really like to clear out some space!
• Check email/respond
• Post posters and take down old materials

You are all rock stars! Thanks so much for your hard work!

-Becca

The Sammies Are Here!!!

The 2008 Sammies Are Here!!!On Friday, March 14th, RSOs will be turning in their Sammies Applications! For those who are working, expect to be receiving these and putting them in the box behind the reception desk.

• We are accepting applications from 9am-5pm.
• Make sure to ask the person turning in the app. to double check that all materials are included in the application.
• If they ask to turn it in on Monday, please send them my way or up to Jordan.

THANK YOU ALL!

One more thing about packages...

Everytime that WB Mason, UPS, FedEx, or any other person comes in to drop off pacakges, we MUST MUST MUST check to make sure that they are actually for the office.

This will mean that you will have ask them to wait to make sure that they are for us. Check the purchase slip. If you are unsure of who it is for, ask!

• Anything that is addressed to 416 student union (barbara) can NOT be dropped off to us. Make sure that they bring it up to 416!!!

Anything for Goodell, campus center, or any other building is not to be given to us. WB Mason, especially has the habit of dropping stuff off to us that isn't ours. Please double-check or else it will be your responsibility to bring it to them!

PACKAGES

Please write on the package with a marker the same name you logged it in as in the book, it makes it easier to find when a student gives us a slip. THANKS.

Hello from Boston

Hello my lovely student staff,

I've been talking about you all alot at these interviews! Saying how great you all are.  Things here are going well, I'm on my busiest day with 5 interviews!  I hope you all are doing well and holding things up in the Resource Room!  You guys rock!  See you on Wednesday!

Just a reminder:

Before noon, make sure you put your hours in for payroll or else you will not get paid :(

Contacting Performance Groups

Hi everyone! Becca asked us to do something for her while she's away! During Family Weekend there is going to be an Open Mic type performance and she needs student performance groups to come and perform. She has attempted to e-mail them and hasn't gotten a response, so if you could go into All-Info and try calling them that should hopefully work out better and get more of a response. A little spiel for you to use is listed below:

Good Morning/Afternoon, this is (name) calling from the Center for Student Development. We are preparing for Family Weekend 2008 and are looking for talented students to perform for the UMass Amherst Live Show on Saturday, April 12th at 4pm. The UMass AMherst Live show is an opportunity for families of current students to experience what performance art opportunities are available at Umass and to relax and enjoy some music/comedy/dance/theater during their stay at UMass.

If you are talking to a person live try to get their group to sign up, if possible. If you are leaving a voicemail let them know that:

If you would like to sign up or have any other questions please do not hesitate to contact Rebecca Snyder at rsnyder@educ.umass.edu or at (413)577-2307.

--

If we can get through contacting all of the groups by the end of the week that would be great! There's an e-mail hard copy of the e-mail Becca sent these groups already, and they are the people we should be focusing on contacting. Let me know if you have any questions!

Payroll for Friday

Dear lovely ECOs,
As some of you may know, I will be out of the office from Thursday, March 6th until Tuesday, March 11 for a conference in Boston. At that time, I will be interviewing for a ton of jobs!

• In my absence, I need to ask you all to fill out your hours before Friday morning. I have signed my name at the bottom, so I trust that you will be honest and accurate with your hours :)
• Also, if you don't fill in your hours, I cannot be there to fill them in for you and sign for you, so you will NOT get paid for this week if you do not do this!

Elyse- On Friday A.M. before you leave at 12:30 I need you to send Donna Beauregard the Payroll form. All I need you to do is this:

1. Fax the completed payroll form on Friday to 51838.
2. After you fax , please make a copy of the form and place on my desk
3. On the original form, please write "Faxed on (date) and (time)"
4. Place in the campus mailer on the front desk and put in Whitmore bin.

THANKS SO MUCH!!!!

FYI: Agreement For Services

Just a reminder: From November 30-April 1, OUTdoor events can NOT use AV Equipment if supplied through the campus center.

Balance Update

Krista called this afternoon and the budget people couldn't access All Info today which means that the balance on all info is current as of 2/26 not 2/27. So don't be surprised if the accounts are not up to date!!!
Thanks!

Family Weekend

If anyone calls with questions about Family Weekend 2008, please refer them to the following:

--The Website, which includes online registration (starting march 1) and a schedule of events. www.umass.edu/familyweekend

--To me, if they have any specific questions, give them my name, phone number, and transfer them. You can also give them my email address: rsnyder@educ.umass.edu

--To Erin, but only last resort or an emergency and I am not in.

PAYCHECKS!

- PLEASE review the paycheck procedures through the Distribute Paychecks tab on the right-hand side of the blog under Daily Tasks.

- Make sure staff members sign on the staff list when they pick up their check.

- If someone is signing out a bundle; they are to sign one sheet which we keep and they are to take the other copy.

- The Collegian no longer has a bundle, students will pick them up individually under the CSB.

January

If you haven't noticed yet, January is stationed in the Resource Room until further notice. Her desk is in the back of the room where the student computers are. All SASP/Accounting related appointments for January should be directed to the back of the Resource Room, not upstairs.

Please stop back there and say hello to her too!!!

Reminder of House Rules

Hey everyone,
I know that this semester is crazy, but I would really like to have a staff training before the month is over. Until then, I would like to remind all you lovely people on some "house rules" to follow. You all are doing an amazing job, so please don't think that this means you're not :)

• Friends. Friends will see you working in here and it is okay to have them come in and say hi. However, it is not acceptable for friends to be in the way of our customer service. Please, if your friends come in and it is busy, make sure that they are out of the way and NEVER behind the desks.
• Despite some of the leniency of last semester, I am going to be a bit more strict with some rules. Please do not use your cell phone in this office. If you need to call or take a call, please step outside to do so. Texting is okay if there are absolutely no customers around!
• Homework is acceptable to do in the office, so is surfing the web, etc. However, please make sure that you do that AFTER you have made sure that there are absolutely no tasks left in the office. So, be sure to file, maintain bulletin boards, email event tracking forms, enter SR cards, check and respond to emails, etc., etc., etc., before anything else!

One more thing, Byron has asked that the bulletin boards are maintained better. I want us to check them for random flyers pushed through the cracks TWICE a day if possible (in morning and in afternoon). This will allow us to keep them better maintained. If you notice that the same groups are putting flyers through the cracks, please let me know.

You all are so awesome and thanks for starting off this semester really great!!!

-Becca

Covering Kyle's Monday Shift

Hi Everybody,
I was wondering if anybody wanted to pick up my hours on Monday. I would like to attend something for my First-Year students which is at 4, but I am working 2-5. If anybody wants that last hour, or all those hours, please take them!

Thanks,
~Kyle

Missing Package for CD & C

Hi Everyone,
We are looking for a missing package for CD&C. Has anyone seen it? Vanessa signed it in but we can't find it anywhere. CD&C will probably explode unless we find this package soon. And since they are like right next to us there will probably be some structural damage to our workspace so we should probably get on this.

Thanks,
~Kyle

Happy Valentine's Day

Hey ECOs,

There is a small v-day gift in your mailboxes, enjoy!

Also, we will NOT be having a staff meeting this week because of some scheduling conflicts. I will let you know with ample notice time when we will meet (hopefully next week!)

ALSO- Be aware that Monday there is NO SCHOOL (YAY!)

Tuesday is going to be a monday schedule, therefore those that work tuesdays will not work their tuesday shift this week, sorry! For those Monday-ers, I'll see you Tuesday!

ENJOY YOUR DAY! Thanks for all your great work and keep it up!!

-Becca

Google Calendar

The business staff are now using Google Calendar as well. Please start making their appointments on Google instead of Groupwise. Kameran and Barbara are still using Groupwise for now, but will be switching over to Google Calendar soon.

ECO STAFF MEETING

I need to schedule an ECO staff meeting. Please follow the link below and put in your available hours from this Friday to next Thursday. Once I receive the responses I will let you know when our meeting is.

**You can put availability on the times you are working here!
**If you list times that are available, I will assume that you are available those hours. Please do not change your schedule without contacting me as it might affect whether you can come to the meeting or not!

**If we meet on the weekend, we can go out for food!!!

LINK TO SCHEDULER: http://www.doodle.ch/teyftze4wg24gui9

A couple of things...

A couple of things to keep in mind:

-Tasks are hard to complete when it's busy in this office and it is important to let the next ECO know so that they can finish them. If you have unfinished tasks, please post a new post on the blog so that it is easy for other ECOs to see. You can title the post as "unfinished tasks" with the date. If the task is difficult and not a normal ECO task, please take the time to explain the process of the task so that it can be done again.

-You do not need to post comments on the blog anymore. I trust that you all are reading the blog or checking it daily to see any new posts. If I find that tasks are not being done or information is not being passed along, I might change this decision.

-Finally, we are changing our event development system!!! Event development is going to be done by APPOINTMENT ONLY starting on Monday, February 11th!!!

• When sending out Event Tracking notices, you need to change the message to signify that we are not walk-in basis anymore, but by appt. only!
• On google calendar, you will see a box for "Event Development" (Green), which is open for schedules from 9-5.
• We will be making appts for ECO event development through phone and in-person appts.
• Unless an emergency or if the office is slow with 2 people on, we can take same-day last minute appts. Otherwise, we will make appts. for us as we do for Advisors and other staff members.
• If an RSO wants to make an appt for a specific ECO, you will have to give them their hours of availability on the work schedule and then schedule the appt. accordingly.
• Avoid appts. in hours that there is only one ECO working, but if you need to make an appt. for that time, check with the an advisor or me first.
• EVERY DAY you should be checking the schedule and preparing for any event development appts. that are coming in.
• When making the appt., you need the Name of the person coming in, the RSO, a phone number, and the event name/number. From this we can determine how long to make the appt. (whether 1/2 hour or hour).

This system should hopefully work better for us in the Resource Room and also be a better system for the RSOs as well. This will start on Monday, February 11th. For the first couple weeks, people might still do walk-in appts. and we can take them if possible. However, STRESS that in the future they must make pre-scheduled appointments.

Housekeeping Stuff

Just some things to remember in the beginning of the semester:

1) When you close please remember to turn the voicemail on, and to bring any PR/POs, forms, etc. upstairs.
2) If you're eating food in the office, and trash has already been picked up please throw away your food items in the main trash in the student union, or maybe we should always do that. Stuff that sits here overnight creates a funky smell in the morning.
3) Put payroll checks back in the closet at the end of the day, they simply should not be left out in the open like that.
4) Try to tidy up the desk if you get the chance, and that both out end of the desk, and the customer's higher part.
5) Try to check e-mail at least once during your shift, and whoever is closing should try to respond to the rest of the e-mails by the end of the shift (on both accounts).
6) Initial the appointments you make.

=)

RSO computers (in the back)

Hi guys,
I've ordered toner and paper for the RSO printers. They should arrive tomorrow from WB Mason addressed to ECOs. Please accept it and if anyone is comfortable with it, replace the toner in the two printers. I'd like to keep the paper separate from the paper you guys use, but don't just put it in the back where people can take as much as they want. Find a place for it and label it for the printers. From now on, if you're not doing it yet, please check the printers each day to make sure they have paper in them.

Could someone also please make a sign to post on the wall where the computers are to say that if there is a problem with computers or printers to see an ECO. You guys can take care of it or refer them to me or Rebecca.
Thanks, Phee

Unlock both doors!

For some crazy reason Jennifer Eastman-Lawrence was a stickler for only unlocking one of the doors to the resource room. After careful thought and consideration Phee & I thought it best to begin unlocking both of the doors. As much joy as I got from seeing people struggle with the lock door, it's probably for the best.

<3 Jamie

I need a volunteer

Hi everyone,
I need a volunteer to put up some posters on the bulletin boards around campus. The posters are for senior portraits. I can't pay anyone, but if you're a senior and planning to have your pictures taken, the photography company will give you a discount on your package if you volunteer for this. Please let me know by tomorrow if you can do it, cause we don't have much time.
Thanks, Phee

Unfinished Tasks

Unfinished Tasks

Kyle and I started working on cleaning up the ListServ.
We went through the SR cards and removed anyone on the list served that was being replaced based on the name on the card itself.
We left off at "O".

Thats all. =)

SR list serve

Hi everyone,
It's time to do some maintenance on the SR list serve. People have graduated and we've been adding new SR people. So...
1. please remove these two people right away. The first has asked 3 times, but somehow he's been overlooked.
Seth Mansur sethmansur@gmail.com
kpatota@student.umass.edu
2. apparently SPIRALS has google group on our SR list and anyone who sends an e-mail gets a reply that we don't have the right to post. Please look through both the SR list serve and the RSO list serve to see what's there and remove it if you find it. If you don't find it get in touch with SPIRALS about it. http://groups.google.com/group/spirals-eboard/about?hl=en
3. please make sure that you add anyone who turns in an SR card and remove the person they are replacing.
4. if step 3 hasn't been done in the last couple of months, please go through the SR cards and update the list.
Thanks, Phee

Sammies Awards

Hello ECOs,
Here is a new task for you all that is ongoing until March. As you may have seen, we have a poster set up on the side desk for the 2008 Sammies Awards. The Sammies are given to outstanding RSOs and individuals who have exceeded in their dedication to their organization and to the campus community. Applications can be completed online at www.umass.edu/csd/rso/awards or applicants can pick up hard copies in the resource room. Please take a look at these applications and the website so you know that supplemental forms go with each application.

• Your responsibility, as far as the Sammies go, is to direct students that come in to the poster and application set up. They can pick up hard copies of the applications in those folders. Encourage RSOs or individuals that you know to apply, some of the awards have monetary perks! Also, forward them to the website: www.umass.edu/csd/rso/awards if they have more questions.

• The second and more important responsibility that you have is to collect applications once they are handed in. All applications are going to be turned into the front desk and there will be a box for them on the desk next to the printer. Please check their application to make sure that they have turned in all the correct and completed supplemental forms. If you have questions about that, ask me or Jordan!

THANK YOU! YOU ROCK!!!!!!

** New Appointment System**

There is a new appointment system for the CSD advisors. Please read the instructions below and get to know the new system.

**Note that the Business staff are still on GroupWise. Appts. for SASP cards, etc. should be made on Groupwise.

1. Go to www.google.com/calendar
2. Sign in: Email- csd@stuaf.umass.edu Password: umass2007
3. This should bring you to the calendar view for the advisors.
4. On the left hand side, Erin, Gregg, Lloyd, Phee, and Shaun are listed. To view their calendars, click on the box next to their name.
5. To make an appt., just double click on the time box under the correct date and add in the information. (Name, RSO, Phone #, Purpose, Initials)
6. To change times or other options, just click "edit event details".
7. If you want to view by day, week, or month, you can click at the top of the screen to view the different options.

RSO e-mail & web accounts

Hi everyone, welcome back! It's great to have you.
FYI - Shaun is now managing RSO OIT accounts instead of me. So if anyone has a question or request about their account, please send them to him.
Phee

Welcome Back!!!

WELCOME BACK ECOs!!!!!!!

I hope that you all had a nice January and are ready to get back to the grind. Here are a few things to keep in mind as we start our new semester together.

• The schedule you have for this week is temporary. Starting next monday, February 4th, you will all be working with new schedules (I will email today at noon)

• Dan Saunders is no longer the club sports advisor. The new advisor is Gregg Murray. Please introduce yourself to him when you see him around! He is NOT on groupwise yet, so if people try to make appts. with him, be sure to call him to figure out his schedule or have the student contact him directly.

• The advisors and I will be doing a mandatory training within the next couple weeks, so please keep this in mind.

• Please be sure to do your work when you are here, there is time for internet-searching when your work is done. No cell phone calls at any time, texting is okay ONLY when there are no customers in the room. BE ON TIME!!!! Call in advance if you are sick, but only if you have tried calling other ECOs to cover your shift first.

Let's begin this semester right and make a great transition into the spring.