On Friday, April 4th we had some issues with SASP appointments made for Account specialists. For that day, January had 5 SASP appointments, Ophelia had 3 and Krista had 1.
I know that you may know this, but because this has happened I need to refresh your memories on SASP procedures.
1. Each Account Specialist has 3 cards each. You cannot make an appointment for a SASP card if they already have 3 cards out.
2. Krista does not do SASP appointments. Only Kamran, Ophelia, and January do SASP appts and have SASP cards.
3. Try not to make SASP appts. before noon. If you have to, check how many SASP cards were taken out with that accounting specialist the day before. If that accounting specialist has all three cards out, then a morning appt can not be made. However, if that accounting specialist had 2 or less out the day before, a morning appt. can be made.
4. Each and Every SASP appt. MUST MUST MUST be initialed.
If you have questions, please let me know. This could just be a random fluke, but we all need to pay really close attention to the appointments we make.
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