The Phone

Taking Phone Off Voicemail

• Press 5-3600 line, # 2 # (repeat with all lines) at 9am sharp!
• It is always good to call 5-3600 after to make sure the phone is off voicemail.

Checking Voicemail

• Press the blinking button or 5-1000, press **, then # , then 5-3600, and finally the password (5-2843) followed by a #.

Aswering the Phone

• Phone rings.
• Line starts flashing red.
• Pick up the receiver and then press the flashing line.
• Proper greeting: "Center for Student Development, this is _______ speaking. How may I help you?"
• Transwer the call to wherever/whoever. You do this by pressing an open line, dialing the transfer phone number and pressing transfer button under the screen. When the lights disappear you can hang up.
• If the call is for Byron, transfer the call to Barbara.
  
• NEVER give out staff extensions!!!

Putting the Phone on Voicemail

• Press 5-3600 line, *2* 5-1000 #
• Press Access #1 line, *2* 5-1000 #