RSO OIT accounts

Hi everyone,
We're having a bit of confusion about OIT accounts so I want to let you know what's going on so we can all try to be responsive to our customers and not give them a run around. All RSO accounts include e-mail and web pages, although not all RSOs use both. So if you get questions about one or the other, the answer is the same. They see me to create a new account or reset a password for an old account. The confusion comes in because all accounts are "owned" by Allen Brainerd. So if they talk to OIT they are told to see him. But they should really see me. So when anyone comes in to see someone about their OIT account they shold see me, even if they ask for Allen.
Thanks, Phee